FAQ
Custom and personalized orders
We now offer custom and personalized orders for our bamboo products (Plates, Bowls, and Utensils). Customers can customize their order by specifying from a variety of objects and font types for names to be engraved on the bamboo products.
Engraving is performed with a laser. Engraved area can be cleaned using the same instructions for all bamboo products. Apply thin layer of oil once washing and drying are completed on the engraved surface to protect wood.
Care instructions
- For our bamboo products, we ask that you handwash with warm water only. Only use mild soap if needed.
When clean, dry immediately by using a clean, soft cloth or paper towel. When dry apply a thin even layer of oil over the bamboo. We recommend using coconut oil, almond oil, walnut oil, or Linseed oil. Let soak in oil overnight if possible or for a few hours. Wipe with a dry, clean cloth after letting it soak. Do not use dishwasher or microwave for bamboo products.
- For our silicone products, they are dishwasher and microwave safe. They can be cleaned using handwash and do not stain easily.
Gift wrapping and packaging
We offer gift wrapping and packaging. If subscribed as a member, we can incorporate gift wrapping if specified in the notes section.
How long will shipping take?
Shipping takes 3 to 5 business days within the United States depending on the location. Processing time for orders is 2 to 4 days including weekends.
Do you accept returns or exchanges?
We accept returns or exchanges on only specific products. In the event, there are any issues with any of our products, we will offer to send a replacement or provide a refund based on quality-related issues.
Do you ship worldwide?
We currently do not ship orders globally but plan to ship internationally in the near future.
Do plates and bowls fit on a high chair trays?
Product Dimensions are provided in the description section of each product. Plates and bowls fit highchair trays.
Are all components of your bamboo and silicone products food grade?
All components of our products are considered food grade.
For our bamboo products, all components are food grade. Varnish used to protect the wood from mildew is also food grade and we provide certification to support this claim.
All our silicone products are considered food grade and BPA free.