Shipping Policy

All orders are processed within 2 to 4 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

DOMESTIC SHIPPING RATES AND ESTIMATES

For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout. 

 

LOCAL DELIVERY

Free local delivery is available for orders within Denton County in Dallas, TX. 

Deliveries are made from 5pm to 9pm on weekdays and 10am to 3pm during weekends. We will contact you via text message/email with the phone number/email you provided at checkout to notify you on the day of our arrival. 

IN-STORE PICKUP

You can skip the shipping fees with free local pickup at Northlake. After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within 2 to 4 business days. We will send you an email when your order is ready along with instructions. 

Our in-store pickup hours are 5pm to 9pm on weekdays and 10am to 3pm during weekends. Please have your order confirmation email with you when you come.

INTERNATIONAL SHIPPING

We offer international shipping to the following countries: Canada

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Sincerely Enzi is not responsible for these charges if they are applied and are your responsibility as the customer.

HOW DO I CHECK THE STATUS OF MY ORDER?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 10 days of receiving your shipping confirmation email, please contact us at atof@shopenzi.com with your name and order number, and we will look into it for you.

SHIPPING TO P.O. BOXES

Shipping to PO boxes is possible via USPS or UPS. Full address details needed with any special delivery instructions.